These are some of the questions we are most often asked. We're not sure if we'll know how to answer them, but hey, it's all about trying, right? If you have any further questions, do not hesitate to write to us at info@smoothmove.com. It doesn't have to be so hard to find some simple answers!
Protection of personal data according to the GDPR
Second Nature, S.L., in application of current regulations on the protection of personal data, informs that the personal data collected through the forms on the Website: https://www.wearesmoothmove.com, are included in the automated files specific to users of the services of Second Nature, S.L.
The purpose of the collection and automated processing of personal data is to maintain the commercial relationship and perform information, training, advice and other activities of Second Nature, S.L.
These data will only be transferred to those entities that are necessary with the sole objective of complying with the previously stated purpose.
Second Nature, S.L. adopts the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, relating to the protection of natural persons regarding the processing of personal data and the free circulation thereof, and repealing the old LOPD, the new Organic Law 3/2018, of December 5, on Data Protection and Guarantee of Digital Rights (LOPDGDD).
The user may at any time exercise the rights of access, opposition, rectification, cancellation, limitation and portability recognized in the aforementioned Regulation (EU). The user can exercise these rights by emailing: users@secondnature.es or at the address: C/ Avenida de Castelldefels, 71 08860 Castelldefels (Barcelona).
The user declares that all the data provided by him is true and correct, and undertakes to keep it updated, communicating changes to Second Nature S.L.
Purpose of processing personal data:
For what purpose will we process your personal data?
At Second Nature S.L., we will process your personal data collected through the Website: https://www.wearesmoothmove.com, for the following purposes:
Comply with the commercial, labor, corporate and accounting obligations of the company.
Comply with the company's internal processes regarding supplier and contractor management.
The process of filing, updating systems, protection and custody of information and company databases.
Acquire the products offered through the website.
Send promotional information electronically.
Provide the information requested by the user through the contact form.
We remind you that you can object to the sending of commercial communications by any means and at any time, by sending an email to the address indicated above.
The fields of these records must be completed, and it is impossible to achieve the stated purposes if this data is not provided.
How long is the personal data collected kept?
The personal data provided will be kept as long as the commercial relationship is maintained or you do not request its deletion and for the period for which legal responsibilities may arise for the services provided.
Legitimation:
The processing of your data is carried out with the following legal bases that legitimize it:
The request for information and/or the contracting of the services of Second Nature S.L., whose terms and conditions will be made available to you in any case, prior to a possible contract.
Free, specific, informed and unequivocal consent, as we inform you by making this privacy policy available to you, which after reading it, if you agree, you can accept by means of a statement or a clear affirmative action, like marking a box provided for this purpose.
If you do not provide us with your data or do so incorrectly or incompletely, we will not be able to respond to your request, making it completely impossible to provide you with the requested information or to carry out the contracting of the services.
Recipients:
The data will not be communicated to any third party other than Second Nature, S.L., except under legal obligation.
Hosting services located outside the European Economic Area have been contracted, in the USA, considered a safe destination for international data transfers, under the Privacy Shield.

Data collected by users of the services
In cases where the user includes files with personal data on shared hosting servers, Second Nature, S.L. is not responsible for non-compliance by the user with the RGPD.
Data retention in compliance with the LSSI
Second Nature, S.L. informs that, as a data hosting service provider and by virtue of the provisions of Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSI), it retains for a maximum period of 12 months the essential information to identify the origin of the hosted data and the moment in which the provision of the service began. The retention of this data does not affect the secrecy of communications and may only be used in the framework of a criminal investigation or to safeguard public security, making it available to judges and/or courts or to the Ministry that requires it. . The communication of data to the State Forces and Corps will be done in accordance with the provisions of the regulations on the protection of personal data.
Intellectual property rights https://www.wearesmoothmove.com
Second Nature, S.L. is the owner of all copyright, intellectual and industrial property, "know how" and any other rights related to the contents of the website https://www.wearesmoothmove.com and the services offered therein, as well as the programs necessary for its implementation and related information.
Reproduction, publication and/or non-strictly private use of the contents, in whole or in part, of the website https://www.wearesmoothmove.com is not permitted without prior written consent.
Software Intellectual Property
The user must respect the third-party programs made available to them by Second Nature, S.L., even if they are free and/or publicly available.
Second Nature, S.L. has the necessary exploitation and intellectual property rights for the software.
The user does not acquire any right or license for the contracted service, on the software necessary for the provision of the service, nor on the technical information for monitoring the service, except for the rights and licenses necessary for the fulfillment of the contracted services and only during their duration.
For any action that exceeds the fulfillment of the contract, the user will need written authorization from Second Nature, S.L., and the user is prohibited from accessing, modifying, viewing the configuration, structure and files of the servers owned by Second Nature, S.L., assuming civil and criminal liability arising from any incident that may occur in the servers and security systems as a direct consequence of negligent or malicious action on your part.
Intellectual property of the hosted content
Use contrary to intellectual property legislation of the services provided by Second Nature, S.L. is prohibited. and, in particular:
Use that is contrary to Spanish laws or that infringes the rights of third parties.
The publication or transmission of any content that, in the opinion of Second Nature, S.L., is violent, obscene, abusive, illegal, racial, xenophobic or defamatory.
Cracks, program serial numbers or any other content that violates the intellectual property rights of third parties.
The collection and/or use of personal data of other users without their express consent or in contravention of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, relating to the protection of individuals with regard to the processing of personal data and their free circulation.
The use of the domain's mail server and email addresses to send unwanted mass mail.
The user has full responsibility for the content of their website, the information transmitted and stored, hypertext links, third party claims and legal actions in reference to intellectual property, third party rights and protection of minors.
The user is responsible for the laws and regulations in force and the rules that have to do with the operation of the online service, electronic commerce, copyright, maintenance of public order, as well as universal principles of Internet use.
The user will compensate Second Nature, S.L. for the expenses generated by the imputation of Second Nature, S.L. in any case for which responsibility is attributable to the user, including legal defense fees and expenses, even in the case of a non-final judicial decision.

Protection of hosted information
Second Nature, S.L. makes backup copies of the content hosted on its servers, however it is not responsible for the loss or accidental deletion of data by users. Likewise, it does not guarantee the total replacement of data deleted by users, since the aforementioned data could have been deleted and/or modified during the period of time that has elapsed since the last backup copy.
The services offered, except for specific backup services, do not include the replacement of the contents kept in the backup copies made by Second Nature, S.L., when this loss is attributable to the user; In this case, a rate will be determined according to the complexity and volume of the recovery, always with prior acceptance by the user.
The replacement of deleted data is only included in the price of the service when the loss of content is due to causes attributable to Second Nature, S.L.
Commercial communications
In application of the LSSI. Second Nature, S.L. will not send advertising or promotional communications by email or other equivalent means of electronic communication that have not previously been requested or expressly authorized by their recipients.
In the case of users with whom there is a prior contractual relationship, Second Nature, S.L. Yes, you are authorized to send commercial communications regarding products or services of Second Nature, S.L. that are similar to those that were initially contracted with the client.
In any case, the user, after proving his or her identity, may request that no more commercial information be sent to him or her through the Customer Service channels.